Customer service
Buy with confidence
With us you can always return unused products. Please note that the returned products must be in full working order and must not bear any signs of use. When you decide to return, all you need to do is deliver the product to the shop.
Return at the store
When you decide to return, all you need to do is deliver the product to the shop.
If you would like to find out more about how to return unused products, please contact our Helpline on:
(+48) 690 680 690Return at the store
When you decide to return, all you need to do is deliver the product to the shop.
If you would like to find out more about how to return unused products, please contact our Helpline on:
(+48) 690 680 690
How to make a complaint?
Contact our Helpline on:
(+48) 690 680 690Before making a complaint, prepare
- order number,
- proof of purchase and guarantee card if you are exercising your rights under the guarantee.
We handle all complaints in accordance with applicable law, in particular the Civil Code.
How do I check the status of my complaint?
Contact our helpline on:
(+48) 690 680 690To check the status, prepare
- the claim number appearing on the claim report
Practical tips
Dear Customer! Please remember a few important tips:
- When making your purchase make sure you have all documents related to the product, e.g. operating and assembly instructions or warranty card.
- Keep the documents confirming the purchase of the product.
- Check if the purchased product is of full value.
Remarks
At Castorama, we make sure that our customers are satisfied. Your every comment is very important to us. Share your opinion with us, our consultants are at your disposal at: (+48) 690 680 690.
Do you have any questions?
Our hotline consultants are waiting to hear from you.
(+48) 690 680 690
We handle all complaints in accordance with applicable law, in particular the Civil Code.
Remarks
At Castorama, we make sure that our customers are satisfied. Your every comment is very important to us. Share your opinion with us, our consultants are at your disposal at: (+48) 690 680 690.